Welcome to the Hyperlite Store FAQ page! We’re here to answer all your questions about our high-performance water sports gear, shipping policies, and more. Below you’ll find answers to our most frequently asked questions to help you make the most of your aquatic adventures.
About Hyperlite Store
Who is Hyperlite Store for?
Hyperlite Store caters to water sports enthusiasts worldwide who demand high-quality gear for activities like wakeboarding, kayaking, paddleboarding, and more. Our customers range from recreational paddlers to serious athletes looking for performance-driven equipment.
What makes Hyperlite Store products special?
Our products are designed for durability and performance on the water. From our HydroSkin apparel that provides protection without sacrificing mobility, to our inflatable kayaks and SUPs that combine portability with stability, every item is crafted to enhance your water experience.
Product Questions
How do I choose the right kayak paddle?
Consider your paddling style and the type of kayaking you’ll be doing. Our Canoe Paddles section offers different materials and lengths suitable for various activities. Feel free to email our support team at [email protected] for personalized recommendations.
What’s the difference between your inflatable kayaks and sit-in kayaks?
Our inflatable kayaks offer excellent portability and are great for casual paddlers or those with limited storage space. Sit-in kayaks provide more traditional performance and better protection from the elements for serious kayakers. Both options are available in our Kayaks section.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding select remote areas in Asia and other regions. Our Hartford-based team carefully processes every order to ensure your equipment arrives ready for action.
What are my shipping options?
We offer two convenient shipping methods:
1. Express Delivery ($12.95 flat rate): 10-15 business days via DHL or FedEx with tracking
2. Free Standard Shipping: 15-25 business days via EMS for orders over $50
1. Express Delivery ($12.95 flat rate): 10-15 business days via DHL or FedEx with tracking
2. Free Standard Shipping: 15-25 business days via EMS for orders over $50
How long does order processing take?
Orders typically process in 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email as soon as your order ships.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your gear. If it doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Please contact our customer support team at [email protected] to start the process.
What if my item arrives damaged?
All our gear is carefully packaged to survive the journey, but if you receive a damaged item, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.
Payments
What payment methods do you accept?
We accept all major payment options for your convenience: Visa, MasterCard, JCB, and PayPal.
Will I be charged customs fees?
International customers may be responsible for additional duties and taxes depending on your country’s regulations. These fees are not included in your order total and will be handled by your local customs office.
Contact Us
How can I contact customer service?
Our team is happy to help! You can reach us at:
Email: [email protected]
Mailing Address: 3527 Copperhead Road, Hartford, US 06103
Email: [email protected]
Mailing Address: 3527 Copperhead Road, Hartford, US 06103
Ready to ride? Your next aquatic adventure is just a few clicks away at surfpaddlez.com!