Last Updated: [Insert Date]

Welcome to Hyperlite Store! These Terms and Conditions govern your use of our website surfpaddlez.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. General Information

Store Name: Hyperlite Store

Website: surfpaddlez.com

Business Address: 3527 Copperhead Road, Hartford, US 06103

Customer Service Email: [email protected]

2. Target Audience & Product Focus

Hyperlite Store specializes in high-quality water sports equipment for outdoor enthusiasts. Our products cater to:

  • Kayakers and canoeists
  • Paddleboard enthusiasts
  • Water sports adventurers
  • Outdoor gear specialists

Our product range includes kayaks, paddles, inflatable watercraft, hydroskin apparel, and essential water sports accessories.

3. User Obligations and Responsibilities

3.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account activity

3.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to extract data from our site
  • Misrepresent your identity or provide false information
  • Resell our products without authorization

4. Products and Services

4.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs substantially from its description, please contact us immediately.

4.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4.3 Age Restrictions

Certain water sports equipment may have age recommendations or restrictions. It is your responsibility to ensure products are appropriate for the intended user.

5. Order and Payment Terms

5.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days
  • You will receive shipping confirmation with tracking information

5.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

5.3 Pricing

All prices are in USD and exclude applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

6. Shipping and Delivery

6.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

6.2 Shipping Areas

We ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary based on destination and customs processing.

6.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us immediately. We will work with the shipping carrier to resolve the issue.

7. Returns and Exchanges

7.1 Return Policy

You may return most items within 15 days of receiving your order if:

  • The item is unused and in original condition
  • Original packaging is intact
  • You have proof of purchase

7.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • HydroSkin apparel (including HydroSkin Top’s)
  • Inflatable products (kayaks and SUPs) that have been unpacked or used
  • Items marked as “final sale”

7.3 Return Process

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Wait for return authorization (we respond within 2 business days)
  3. Ship your return to: Hyperlite Store Returns, 3527 Copperhead Road, Hartford, US 06103

7.4 Refunds

Refunds will be issued to the original payment method within 3-5 business days after we receive your return. Bank processing may take an additional 3-10 business days.

8. Intellectual Property

All content on surfpaddlez.com, including text, graphics, logos, and images, is the property of Hyperlite Store and protected by intellectual property laws. You may not use our content without express written permission.

9. Liability Limitations

9.1 Product Use

Hyperlite Store is not liable for:

  • Injuries resulting from improper use of our products
  • Damage caused by failure to follow product instructions
  • Consequences of using products beyond their intended purpose

9.2 Website Use

We are not liable for:

  • Temporary website unavailability
  • Technical issues beyond our reasonable control
  • Third-party actions that affect your use of our site

10. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Connecticut. Any disputes shall be resolved in the courts of Hartford, Connecticut.

13. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]

Mail: Hyperlite Store, 3527 Copperhead Road, Hartford, US 06103

Thank you for choosing Hyperlite Store for your water sports adventures. We’re committed to providing excellent products and service to help you make the most of your time on the water!